Q: What is the lead time for samples and production?
A: Sample lead time is approximately 3-7 days, while mass production lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: Shipping method depends on customer preferences. For full containers, we suggest shipping by vessel. For small orders or urgent requests, air freight or international couriers are recommended.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China, at No. 79, Langbei Village Industry Road, Tongde Community, Baolong Street, Longgang District, Shenzhen City, Guangdong Province, China.
Q: Can we arrange a visit to your factory?
A: Yes, of course. You are welcome to visit our factory.
Q: Can you provide customized products according to our requirements?
A: Yes, we can provide customized products based on your requirements.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before delivery.
Q: What is the delivery time for your items?
A: Typically, it takes 10-30 days, depending on the order size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept payment via T/T, L/C, etc. Price terms can be EXW, FOB, CFR, CIF, DDU, etc.
Q: What after-sales service do you provide?
A: We provide 24-hour technical support online via email, phone, video, etc.
Q: How many countries have you exported to, and how do you establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, the Middle East, Africa, Europe, North America, South America, etc. We offer good quality, service, and competitive prices to ensure customer satisfaction. We consider our customers as friends and assist them in problem-solving.
